Hyatt Regency San Francisco Airport

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We arrived late morning, our room wasn’t ready so we left our bags with the hotel & went to have breakfast at 3Sixty Cafe & Market. Our waiter was John, a lovely man who asked about us & our trip. When he found out that our room wasn’t ready, he tore up our receipt for breakfast & wished us a good stay. There is a breakfast buffet with quite an array of hot & cold foods but unfortunately it doesn’t change much daily. You could have an omelette or eggs done another way other than scrambled if you asked. There was only an a la carte menu some days, we never really did figure out which days those were. They automatically come to pour you orange juice, coffee or tea but we were a bit disappointed to see when we received our bill that the juice was FIVE DOLLARS A GLASS!! We were able to get into our room later in the afternoon only to discover when I checked the bed linens (yes, I do, EVERY TIME & you should too) that there were black stains on the sheets. My husband went alllllll the way back downstairs… back up! I didn’t mention that there was only one bank of elevators all the way across the hotel from where our room was. So in one spot in the entire hotel there are 6 elevators but not at the other end of the hotel anywhere. We’re fit *snicker* & healthy but guests with any physical issues or small children couldn’t make that long trek. Back to the soiled bed linens, when we spoke with the front desk, the woman was quite short. Suffice it to say, it was NOT good customer service… she informed my husband he would need to speak with the head of housekeeping about it all… not sure why that would be the case – that is not the duty of a guest. Housekeeping never did arrive so we were finally given another room. This room was a good size, linens were clean this time, the view was of the ocean & we could see planes landing at the San Francisco Airport, where it juts out into the ocean. There was plenty of room for clothes storage, a safe, a small fridge & the desk & bed side lamps had both power outlets & USB outlets, as did the alarm clock. They serve Starbucks coffee & Tazo teas in the rooms & in the restaurant, so that was a plus of course. The 3Sixty Cafe & Market was really lovely with it’s soaring ceilings & open, modern floor plan. The food was always good & you could take coffee or tea to go. The market had boxed salads, cheese & fruit plates, baked goods, small bottles of wine, even bottled Cosmopolitans! Our room came with one free breakfast buffet each day, but on the last day we thought we’d enjoy a leisurely breakfast before we left for the airport… that was not going to happen. It was quite busy in the restaurant but there were clearly seats available in the bar & lounge area. We were told it would be a 20 – 25 minute wait despite these seats being open. It seems they would rather turn us away then allow us to sit at the bar tables – interesting, as I had seen others enjoying meals at those tables twice before. VERY annoying. We took yogurt from the market up to our room instead. Another staff issue – we had rented a car for day trips & spoke with the front desk when we took it back so that we wouldn’t be billed for more parking. We noticed on our bill that we were in fact still charged for parking despite not having the car any longer & having let the hotel know that. When we brought it up to the front desk upon checkout the staff member obviously did not listen to us saying we had already reported the car being gone & he said to us “Well how are we to know if you don’t have the car anymore if you don’t tell us??” Condescending much? It got sorted in the end but now we have hard feelings on a few occasions from the staff at The Hyatt. Due to that we wouldn’t stay there again. More & more we are finding it’s incredibly hard to find the same level of service & the attention to detail that we had in Abu Dhabi, UAE. Lastly, the shuttle & driver to & from the airport was very efficient so at least that was good.

 

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